Privacy Policy for Eclipse Glazing

Effective Date: January 1, 2025
Website: https://eclipseglazing.com
Company: Eclipse Glazing (“we,” “us,” “our”)

1. Introduction

Eclipse Glazing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the rights you have under California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By using our website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

A. Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Address (if provided during a quote or service request)

  • Project details (e.g., type of glass, measurements, job requirements)

  • Any information submitted through forms, email, or phone

B. Automatically Collected Information

When you visit eclipseglazing.com, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on the site

  • Referral links

  • Cookies and tracking data

C. Business-to-Business (B2B) Information

For commercial clients, we may collect:

  • Business name

  • Business address

  • Contact employee names

  • Worksite information

D. Sensitive Personal Information

We do not intentionally collect or store sensitive personal information such as government IDs, biometric data, or financial information.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing estimates, quotes, and service information

  • Scheduling consultations, installations, or repairs

  • Responding to questions and customer service requests

  • Improving our website, services, and user experience

  • Marketing or promotional communications (only with consent)

  • Preventing fraud, security breaches, or misuse

  • Complying with legal obligations

We do not sell personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic

  • Monitor performance

  • Improve user experience

  • Support marketing tools (e.g., Google Analytics, Facebook Pixel)

You may disable cookies in your browser settings at any time.

5. How We Share Information

We may share your information with:

Service Providers

Trusted third parties that help us operate our business, such as:

  • Web hosting providers

  • Email service platforms

  • Analytics tools (Google Analytics, etc.)

  • Payment processors (if applicable)

These providers are contractually obligated to protect your data.

Legal or Safety Reasons

We may disclose information if required by:

  • Law enforcement

  • Court orders

  • Legal obligations

  • To prevent fraud or protect our rights and property

We do not sell your personal data or share it with data brokers.

6. Your Privacy Rights (California Residents)

If you reside in California, you have the following rights under CCPA/CPRA:

Right to Know

You may request:

  • What personal information we collect

  • The categories of sources

  • Why we collect it

  • Who we share it with

Right to Delete

You may request that we delete your personal information, with certain exceptions (e.g., ongoing transactions).

Right to Correct

You may request updates or corrections to inaccurate information.

Right to Opt Out of Sharing

We do not sell or share personal information for cross-context behavioral advertising.
If this changes, we will update this policy and provide an opt-out link.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive data subject to this right.

Right to Non-Discrimination

We will not deny services, provide different pricing, or otherwise discriminate against you for exercising your privacy rights.

7. How to Submit a Privacy Request

California residents may exercise their rights by contacting us:

Email: info@eclipseglazing.com
Phone: +1 (818) 455-1475
Mail:
Eclipse Glazing
10953 Tuxford St #7
Sun Valley, CA 91352

Please include your name, contact information, and the request type.
We may need to verify your identity before processing requests.

Authorized agents may submit requests on your behalf if they provide verification of authority.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Meet legal or tax obligations

  • Resolve disputes

When information is no longer needed, it is securely deleted.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data.
While no online service is completely secure, we take steps to reduce the risk of loss, misuse, or unauthorized access.

10. Children’s Privacy

Our website and services are not intended for children under 13.
We do not intentionally collect personal information from children. If we become aware of such data, we will delete it promptly.

11. External Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
We encourage you to review their policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy as needed.
Changes will be posted on this page with a revised “Effective Date.”

Your continued use of the site after updates means you accept the revised policy.

13. Contact Us

For questions about this Privacy Policy or your privacy rights, please contact us:

Email: info@eclipseglazing.com
Phone: +1 (818) 455-1475
Mail:
Eclipse Glazing
10953 Tuxford St #7
Sun Valley, CA 91352